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Help & FAQ

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Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, if your connection and device can handle it, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible - if your connection and/or device require, we'll adapt the bit rate and send an appropriate stream to optimize your viewing experience.



Files are available for download on a per-title basis. If a title contains downloadable files, you can access them by owning (not renting) the title. After a purchase, you will find links on the title's download page which you can access by going to the title's page and click the 'Download' button.

Titles can be watched on the web, on your tablet, or smartphone. For many titles, you can also download a video file that can be played on many devices. Video download files that we provide are a standard H.264 video.

Depending on how a title is set up for purchasing, you can either purchase to own (download or stream from the web) or rent (stream from the web for a limited duration).

Owning

When you purchase a title on config->item('site_name');?> you can watch it in a number of ways. You can download a video to your desktop, laptop, or mobile device so you can watch it even if you don't have an Internet connection. This ensures the best quality possible because you aren't relying on the speed and reliability of your Internet connection.

You can also stream the title through a web browser on a myriad of supported screens ranging from your desktop computer to a mobile device - no more messing with downloading apps.

Renting

Like purchasing, you can stream a title to your browser by renting a title at a reduced price for a specified amount of time. This means that you will only have streaming access to the video for a duration the filmmaker decides (usually 24 hours), starting at the time that you begin watching the video.

You can view all your purchases on your Purchases page.

You can view the titles you have rented or own on your Library page.

Personalizing your FestiVee Site:

To start personalizing your site find the settings button  in the top right hand corner. In the dropdown menu to the far left under SITE SETUP select Preferences.



The Preferences button will take you to the top of your Site Preferences. To edit all of the Preferences on you page, you can either keep scrolling down the page or click on one of the section titles in the Sidebar to move around the page more quickly. 



Layout

In this section you can customize your homepage to make it fit your Film Festival's needs. The first item you can customize is your "Categories on the Homepage"


Under Categories on the Homepage you will see that we have pre-populated some suggested categories to organize your items (Films, Shorts, Panels...). However, you can delete, add, or reorganize these categories at any time to fit your Festival's needs.

To delete a Category press the red  button. 

To add a new Category go to the box entitled "Add Custom Home Page Section", type in the name of your category and then press the blue button.  

To reorganize your categories press and hold down a category and drag it where you want it in the order. The categories with appear in the header top = left, bottom = right. 

Once the categories are set up how you would like them, scroll down to the bottom of the Layout section and be sure to hit the blue  button. After you have saved your changes will appear on your home page at the top.



Under Layout the second optional customizable element is adding a "Back to Website Link". This allows you to link your personal film website with your FestiVee site. 



Once you have filled in the necessary information, scroll down to the bottom of the Layout section and be sure to hit the blue  button. After you it save a "Back to Website" button will appear at the top of your homepage next to your logo. See below:


Under Layout the third optional customizable element is the "Toggle Homepage Section". This allows you to choose the order  your products will appear on the homepage based on the categories you set when uploading films. 




SEO

SEO

To help grow your audience on your FestiVee site, you can use the SEO (Search Engine Optimization) feature.


We have provided several ways for you to implement this tool. Here you can add a Site NameSite Description, and Site Keywords that allow search engines to know what your site is about and help visitors find your site. 


Under SEO there is also an option for a “Pre-Launch Countdown Page". Here you can set-up a countdown on the homepage for when your festival will launch. This allows you to start increasing your site ranking while you populate your catalog. 


In this feature, under Launch Date select the date you want your site to go live. Then under Message write a message that visitors will see next to the countdown before your site goes live. 

(If you need to change this date at anytime go to PreferencesSEOPre-Launch Countdown Page change the date, hit the save button and your countdown will update based on the new date that you set.)

Contact Info

Setting up contact info is highly important for your visitors to be able to contact you and access your other accounts. In Preferences under Contact Info you have the option to add your contact email as well as your social media accounts.

Under Emails in each box type in the corresponding email, once you have done this hit the blue  button at the bottom of the Contact Info section. 

Under Social Links you have the option of embedding your socials into your site. Once you have copy and pasted the appropriate URLs into the corresponding boxes hit the blue  button at the bottom of the Contact Info section. Then return to your Homepage and you will see your links in the upper right hand corner. See below:

The third option under Contact Info is Social Logins. (I am really not sure what this is)

Transactional Emails

To set up a transactional email that will be sent to your customers when they sign-up, make a purchase, or change their account info. What you populate these boxes with is what your customer will see when they get an email from you after they sign-up, make a purchase, or change their account info. 


Titles & Media 

To create enable title bundlingdisable downloads, and create genres, under Preferences find the Title & Media section title on the side bar or keep scrolling down the page until you've reached it. 



In this section you can control what the visitor sees on you video content. Choose whether or not you want the Copyright Warning before every film by checking the box to the left. (If you want the copyright video to show up on some videos and not others un-check the button and add it individually when you upload your content). 


Under Catalog to enable title bundling or to leave your titles as separate entities. This gives you the ability to sell multiple DVDs at once for a single price. 



Under Genre you will see that we have pre-populated some suggested genres to organize your items (Action/Adventure, Comedy, Documentary...). However, you can delete, add, or reorganize these categories at any time to fit your Festival's needs. 

To delete Genre press the red  button. 

To add a new Category go to the box entitled "Add Custom Home Page Section", type in the name of your category and then press the blue button.  To reorganize your categories press and hold down a category and drag it where you want it in the order. The categories with appear in the header top = left, bottom = right. 

Once the Genres are set up how you would like them, scroll down to the bottom of the Layout section and be sure to hit the blue button. After you have saved your changes will appear on your home page at the top.

To create a theme for your FestiVee site to make it look and feel like your Film Festival's brand, find the settings button  in the top right hand corner. In the dropdown menu to the far left under BRANDING select Theme.

Images

Add a Logo

The first item you can add is a Site Logo. Under Images > Upload & Replace click on the button. From your computer upload your Festivals logo, this should be a png, jpg, or gif with a height constrained to 32px. Once your image is downloaded you can choose the Header Theme to either be Dark or Light to ensure that whether your logo is light are dark in color it is able to be seen by visitors. 

Once you have edited your header how you like it, be sure to scroll to the bottom of the page and hit the blue  button. The saved logo will then appear at the top of the homepage next to the Categories


Add a Custom Email Banner

This feature allows you to brand the emails that will be sent to your customers when they sign-up, make a purchase, or change their account info with your Festival logo. Under Upload & Replace click on the  button. From your computer upload your Festivals logo, this should be a jpg file that is 600x125px. Once your folder is uploaded, be sure to scroll to the bottom of the page and hit the blue  button. The saved banner will then appear at the top of every email that your customer receives from the site. (If you choose to not to create an email header, the Festivee header will show up at the top of each customers email.)


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Add a Favicon

For an additional element for Laptops and Smartphones, you can add a Favicon that will appear in the web browser tabs.  Under Upload & Replace click on the  button. From your computer upload your Festivals logo, this should be a png file that is 525x525px. Once your folder is uploaded, be sure to scroll to the bottom of the page and hit the blue  button. Type in the name of your site in a browser tab and you will see your Favicon next to the URL.



Add a Homepage Feature Graphic 

To add a custom image to the top of the Homepage, under Upload & Replace click on the  button. From your computer upload your brand imagethis should be a jpg with a max width of 1500px & max size of 300kB. Once your photo is uploaded, be sure to scroll to the bottom of the page and hit the blue  button. 

Fonts & CSS

Add Your Brand's Colors

Go a step further and add a Heading Color, Link Color, Link Hover Color. Copy and Paste your hex values without the # value. Once you have entered them in, be sure to scroll to the bottom of the page and hit the blue  button. 



To add a title find the settings button  in the top right hand corner. In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can upload, delete, and edit the films that will appear on your site. When you first set up your site, you will notice that we have already created 25 placeholder films for you. To upload your own content select the yellow  edit product button on the left side of one of the Unnamed Long-form Titles. This will take you to a page that looks like this:


On the Left hand side you will see a section box that contains all of the Required to Sell sections. To access each section needed to upload content on your page, you can either keep scrolling down the page or click on one of the section titles in the Sidebar to move around the page more quickly. 


Select Basic Info

To add a new Title start by entering in your Title Name and Title Tagline. Select a Category and Genre for your title, if you don't see a Category or Genre that you want:


To add a Category under Settings go to Preferences, on the Left hand side find Layout, go to Categories on the Homepage type in the Category you wish to see select and then  at the bottom of the Layout section.


To add a Genre under Settings  go to Preferences, on the Left hand side find Titles & Media, go to Categories on the Homepage type in the Category you wish to see, select  and then  at the bottom of the Titles & Media section.



In this section you also must add an Active Date, this is the date that your video will become active for people to view on your live FestiVee site. Enter in the Duration you want the title viewing window to last and the Year that you want it to play. 

Finally, add a Title Description or synopsis of the film you will upload. Once you have entered in all of your data be sure to hit the  button.

To add a title find the settings button  in the top right hand corner. In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can upload, delete, and edit the films that will appear on your site. When you first set up your site, you will notice that we have already created 25 placeholder films for you. To upload your own content select the yellow  edit product button on the left side of one of the Unnamed Long-form Titles. This will take you to a page that looks like this:


On the Left hand side you will see a section box that contains all of the Required to Sell sections.  To access each section needed to upload content on your page, you can either keep scrolling down the page or click on one of the section titles in the Sidebar to move around the page more quickly. 


Select Media 

To upload a single film trailer, under Trailer Playlist select Upload New Media.


In the dropdown menu hit Select Media File and upload your Trailer File (For Video: H264 Quicktime @ 7Mbps, For Video: WAV @ 320kbps).

Additionally, if you have subtitles for your trailer under Upload Subtitle File(s) select the language of the subtitle you will upload, then hit Select Subtitle File. Upload your (SRT or VTT) file. (upload additional languages?)


To create a Playlist/Bundle and add previously uploaded trailers to the playlist. Select Add Uploaded Media.


Start typing in the title you wish to add to the Playlist, if you have previously uploaded it, it will show up in the suggestions below. Select the Title and it will be added to your Playlist.  


To add a Feature Playlist or single film under Feature Playlist select Upload New Media. In the dropdown menu hit Select Media File and upload your Film File (For Video: H264 Quicktime @ 7Mbps, For Video: WAV @ 320kbps).


Additionally if you have subtitles for your film under Upload Subtitle File(s) select the language of the subtitle you will upload, then hit Select Subtitle File. Upload your (SRT or VTT) file. (upload additional languages?)


To create a Playlist Bundle and add previously uploaded trailers to the playlist. Select Add Uploaded Media.


Start typing in the title you wish to add to the Playlist, if you have previously uploaded it, it will show up in the suggestions below. Select the Title and it will be added to your Playlist.  

To add Pre-roll and Post-roll Ads for a single film or site-wide, on the left hand side under Feature Playlist next to either Site Pre-Roll Ads or Title Pre-role Ads select EDIT. 


If you want to add a Site Pre-Roll Ad you will be directed to the Sponsors page. Under Sponsors select Sponsor Videos.


Here you can also upload new content or add existing content to as a Pre-Roll of Post-Roll Ad. 


To add Pre-Roll or Post-Roll Ads to a certain title. Select EDIT next to Title Pre-Roll Ads and Title Post-Roll Ads. This will direct you to the Ads section,

where you can upload or add existing ads to your Title Pre-Roll and Post-Roll



To upload a Poster to accompany your Title, continue scrolling down the page to Poster.

In Select File, Select a File from your machine (300x450 recommended). This will be a representation of your film throughout the site.


To upload a Preview Image that will appear on your video before visitors hit play, continue scrolling down the page to Preview Image.

In Select File, Select a File from your machine (1920x1080px recommended). If you choose to not upload an image here you can pick from one of the preview that are generated from every encode. 


To control what visitors can access through their passes, the date that your content will be accessible, and what Geographical locations can view your content find the settings button  in the top right hand corner.  In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can upload, delete, and edit the films that will appear on your site. To edit your content select the yellow  edit product button on the left side of selected title. This will take you to a page that looks like this:


On the Left hand side in the section box select User Access. 


Under Screening Pass you have the option to check the box that says "Allow Single Title Pass". This allows your visitors to purchase a pass to see a single film instead of purchasing the All-Access Pass. If you decide to allow single title pass purchase, below it determine the Pass Price for a single film purchase. (The minimum here is $1.99 per film)


To set the date that your Film is available under Date Availability edit your Start Date/Time and your End Date/Time. Select the calendar Tab to show a dropdown.

After you select the Start Date availability for you film. Select the clock button  in the bottom left of the dropdown menu.


Set the Start Time for your film keeping in mind that the time zone is set to EDT. Repeat these steps for the End Date/Time.


To Add Geo-Restrictions to a particular film in the dropdown menu select the country or region that you want to block from seeing your films.


Once you have made these changes select the  button.


To create a Content Rating to a film find the settings button  in the top right hand corner.  In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can uploaddelete, and edit the films that will appear on your site. To edit your content select the yellow  edit product button on the left side of selected title. This will take you to a page that looks like this:


On the Left hand side in the section box under TITLE INFO select Content Rating


Select the appropriate boxes for each of the sections. Once you have selected the boxes to indicate the rating, select the 

To add Credits to the end of a film find the settings button  in the top right hand corner.  In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can uploaddelete, and edit the films that will appear on your site. To edit your content select the yellow  edit product button on the left side of selected title. This will take you to a page that looks like this:


On the Left hand side in the section box under TITLE INFO select Credits

Fill in the items appropriately being sure to separate each entry with a comma and then select the  button.


To increase Searchability and Share your Page find the settings button  in the top right hand corner.  In the dropdown menu to the far left under MANAGE select Titles.


The Titles button will take you to the Title Management Page where you can uploaddelete, and edit the films that will appear on your site. To edit your content select the yellow  edit product button on the left side of selected title. This will take you to a page that looks like this:


On the Left hand side in the section box under TITLE INFO select Searchability

Here you can add keywords to your film to help viewers find it on the web. Additionally, add external links to a film so that viewers can learn more about the film. 

Copy and Paste the links into the appropriate boxes. If you do not have external links you can click on any one of our "How to..." links. Once you have filled in the items, select the  button.


Once you have filled in all of the items select the Visibility tab on the Left hand side.

This will bring you to the Visibility page where you can make your film go live on your site by selecting 


Once you have made your film public Share it via your Social Networks by selecting the Sharing tab under PROMOTIONS. 


Click on the social icon buttons to Share your film's page.